At Fragrance Crafts, we are committed to ensuring a seamless shopping experience for our customers. Please review our shipping and return policies below.
Shipping Policy
Processing Time
All orders are processed within 1-3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed the next business day.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your location and order size.
Estimated delivery times:
Local (Nigeria): 3-7 business days.
International: 7-14 business days.
Delays may occur due to customs, unforeseen circumstances, or high demand periods.
Shipping Confirmation
Once your order is shipped, you will receive a confirmation email with tracking information.
Undeliverable Packages
If a package is returned due to incorrect address or failure to collect, the customer will bear any reshipping costs.
Return Policy
Eligibility for Returns
Returns are accepted within 14 days of delivery.
Products must be unused, in their original packaging, and in resalable condition.
Items such as opened perfumes or used products cannot be returned due to hygiene reasons.
Return Process
To initiate a return, contact us at :support@fragrancecrafts.com with your order number and reason for return.
Once approved, we will provide the return shipping address.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect product.
It is recommended to use a trackable shipping service for returns.
Refunds
Refunds will be processed within 7 business days of receiving the returned item.
Refunds will be issued to the original payment method.
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
Exchanges are accepted for defective or damaged items. Please contact us to arrange an exchange.
Non-Returnable Items
Gift cards and promotional items.
Products purchased on clearance or during special sales.
Contact Us
For questions about shipping or returns, reach out to:
Email : support@fragrancecrafts.com
We appreciate your understanding and look forward to serving you at Fragrance Crafts.